Refund & Cancellation Policy
Clear, direct guidelines on order modifications, cancellations before dispatch, and payment reversal timelines for CCTV Shop India.
โก Interactive Refund Timeline Checker
Select your original payment mode and cancellation status to check estimated banking reversal timelines.
1. Order Cancellation Terms
We work to process surveillance equipment orders quickly. Cancellation terms depend strictly on the dispatch lifecycle stage:
Pre-Dispatch Cancellation (Eligible)
Orders can be cancelled at zero penalty before the package is handed over to our logistics partners. Contact customer support immediately with your Order ID.
Post-Dispatch Status (In-Transit)
Once tracking information is generated and the consignment is handed over to courier carriers, direct cancellation is not feasible. The standard return process will apply upon delivery.
2. Approved Refund Timelines & Settlement Method
All approved refunds are credited back strictly to the original payment method (UPI account, source debit/credit card, or originating bank account). We do not issue third-party cash vouchers or transfers to alternate accounts.
| Payment Mode | Initiation Window (Our Side) | Bank / Gateway Credit Timeline | Settlement Destination |
|---|---|---|---|
| UPI (BHIM, PhonePe, GPay) | Within 24โ48 Business Hours | 24โ48 Hours | Original Linked Bank Account |
| Debit / Credit Cards | Within 24โ48 Business Hours | 3โ7 Business Working Days | Card Issuing Bank Account |
| Net Banking | Within 24โ48 Business Hours | 3โ5 Business Working Days | Original Source Bank Account |
| Failed / Auto-Drop Transactions | Auto-reconciled by Gateway | 3โ5 Business Working Days | Payer Account via Bank Pipeline |
3. Amount Debited but Order Not Generated
If money is deducted from your bank account or wallet, but you do not receive an Order ID or confirmation screen, the transaction failed at the payment gateway security check:
- Automated Settlement: The payment aggregator and banking network automatically identify orphan payments and initiate an auto-reversal within 3 to 5 banking days.
- Verification Support: Send your Transaction Reference Number (UTR / Bank Ref ID), payment screenshot, date, and mobile number to our verification desk via WhatsApp or phone. We will check the payment gateway panel and confirm the status.
4. Physical Product Return & Inspection Rules
For approved returns (e.g., wrong product dispatched, verifiable hardware defect, or unboxing transit damage):
- The returned hardware must be received at our central inspection facility.
- Our technical verification team checks the serial number (IMEI/MAC address), power accessories, antennas, mounting screws, and original box packaging.
- Once serial numbers and product condition are matched against the dispatched GST invoice records, the refund is initiated within 24 to 48 business hours.
5. How to Initiate a Request
Prepare Information
Keep your Order ID, registered phone number, and transaction receipt/bank SMS reference ready.
Submit to Desk
Call our support line or open a direct WhatsApp chat specifying the reason for cancellation or refund.
Gateway Reversal
Receive your Gateway Refund ARN/Reference number via SMS/WhatsApp to track the bank credit.
6. Non-Refundable & Excluded Cases
- Physical burning, electrical short-circuiting, or high-voltage surges caused by improper third-party power adapters.
- Hardware units with missing serial numbers, altered IMEI stickers, or opened outer warranty seals.
- Customized cable lengths or cut wire rolls cut specifically to client site measurements upon request.
- Failure to provide original box accessories (antennas, power adaptors, and mounting brackets).
Operating Business Entity
| Operating Entity | Raj Services |
| Commercial Store Brand | CCTV Shop India |
| Headquarters / Support Desk | Old SBI Bank Road, Ward No. 11, Gandhi Chowk, Pawai, District Panna, Madhya Pradesh – 488446 |
| Direct Support Helpline | +91 9589965799 |
| Support Desk Availability | Monday to Saturday (10:00 AM โ 7:00 PM IST) |
Related Customer Policies
Need Assistance with a Refund or Order?
Reach out to our customer care team with your Order ID for direct verification and fast turnaround.