Privacy Policy
Transparent guidelines on how CCTV Shop India (A Raj Services Initiative) collects, uses, stores, and protects your personal and order data in compliance with the Digital Personal Data Protection (DPDP) Act.
โก Interactive Privacy & Data Usage Inspector
Select any data category below to see how our systems handle, store, and protect your information.
1. Scope and Commitment
This Privacy Policy applies to the official e-commerce platform CCTV Shop India, owned and operated by Raj Services (Headquartered at Old SBI Bank Road, Ward No. 11, Gandhi Chowk, Pawai, District Panna, Madhya Pradesh – 488446).
We are dedicated to safeguarding your personal data in accordance with applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act (DPDP Act).
2. Information We Collect
We collect only the essential data required to process surveillance equipment purchases, generate legal tax invoices, and facilitate logistics dispatch:
Customer Identity Data
Full name, billing address, delivery address, active contact phone number, and email address for order notifications and dispatch tracking.
Commercial & Tax Data
GST identification numbers (for B2B corporate customers requiring Input Tax Credit on security purchases), order IDs, and itemized billing history.
Technical & Log Data
Browser type, approximate geographical location (derived from IP address for PIN-code serviceability checks), and device identifiers for security logging.
3. CCTV Surveillance Feeds & Video Privacy
All camera streams, network passwords, and encrypted video storage remain exclusively under your direct control via your local MicroSD cards, Network Video Recorders (NVRs), or the official application provided by the hardware manufacturer.
4. Lawful Purpose and Data Usage
Your personal information is processed exclusively for legitimate business purposes:
- Logistics Execution: Providing your name, destination address, and phone number to courier partners for parcel transit and delivery OTP verification.
- Statutory Invoicing: Generating GST-compliant tax invoices as mandated by the Ministry of Finance and state taxation authorities.
- Warranty & Technical Support: Matching device serial numbers (MAC/IMEI) against historical invoices during warranty and replacement claims.
- Fraud Prevention: Monitoring checkout sessions to prevent fraudulent card operations and chargeback misuse.
5. Payment Information Security
We integrate direct, PCI-DSS Level 1 compliant payment aggregators (such as Razorpay, Cashfree, or PhonePe Gateway). When you make a payment on CCTV Shop India:
| Data Point | Handled By | Stored on Our Servers? |
|---|---|---|
| Debit / Credit Card Numbers | Payment Gateway (Tokenized) | โ No (Never stored) |
| CVV / Card Expiry | Bank / Payment Network | โ No (Never processed by us) |
| UPI PIN / Net Banking Credentials | Issuing Bank Portal | โ No (Never requested or accessed) |
| Transaction ID / UTR Number | Raj Services Order System | โ Yes (For payment verification and tax audit) |
6. Third-Party Data Sharing
We do not sell, rent, or trade your personal data to third-party marketing companies or data brokers. Data sharing is limited to essential operational partners:
Authorized Logistics Carriers
Shared data: Name, delivery address, and contact number. Used solely for completing doorstep delivery and sending tracking notifications.
Legal & Regulatory Authorities
Disclosed only when strictly required by a court order, government agency, or applicable Indian statutory tax laws.
7. Cookies and Analytics
CCTV Shop India uses standard session cookies to:
- Maintain the contents of your shopping cart during your active session.
- Remember selected preferences, such as PIN-code serviceability checks.
- Analyze overall website traffic and page performance via anonymous analytics tools.
You can configure your browser settings to refuse or delete cookies; however, certain interactive store features (like keeping products in your cart) may not function properly without essential cookies enabled.
8. Your Rights & Grievance Officer
Under Indian data protection regulations, you have the right to review, update, or request the deletion of your personal data from our operational databases (subject to mandatory record-keeping requirements under GST and tax laws).
Data Protection & Grievance Officer Details
| Operating Entity | Raj Services (Initiative: CCTV Shop India) |
| Grievance Officer | Rajveer Namdev |
| Registered Headquarters | Old SBI Bank Road, Ward No. 11, Gandhi Chowk, Pawai, District Panna, Madhya Pradesh – 488446 |
| Direct Helpline | +91 9589965799 |
| Response SLA | Inquiries reviewed and acknowledged within 48 business hours |
Related Customer Policies
Questions About Your Data Privacy?
Our support team is available to assist with data access requests or general security inquiries.