Customer Care & Grievance Redressal
Direct access to dedicated technical support, order assistance, and formal grievance officers under Raj Services.
Direct Phone Desk
Instant support for product inquiries, live order dispatches, and emergency configuration help.
Mon – Sat: 10:00 AM – 7:00 PM
WhatsApp Quick Chat
Send photos of defective products, unboxing videos, or invoice copies for fast verification.
Walk-In Service Hub
Visit our central headquarters in Pawai for in-person support, device testing, and warranty check-ins.
Old SBI Bank Road, Ward No. 11, Gandhi Chowk, Pawai (Dist. Panna, MP)
⚡ Interactive Issue Escalation Guide
Select your issue category to view the standard resolution timeline, required verification documents, and the assigned escalation tier.
Committed to 5-Star Customer Satisfaction
At Raj Services, our business is built on authentic community trust in Bundelkhand and reliable service nationwide. We treat every complaint as an urgent priority.
- Top-Rated Customer Care: 5.0 Google review satisfaction standard.
- Zero Bot Wall: Speak directly with experienced hardware engineers.
- Documented Accountability: Transparent resolutions backed by official tax invoices.
Direct Customer Support Satisfaction
Raj Services • CCTV Shop India
Formal 2-Tier Grievance Redressal Process
In compliance with the Consumer Protection (E-Commerce) Rules and standard service benchmarks, we provide a structured two-level redressal channel:
Level 1: Front-Line Customer Support
For general inquiries, order status, configuration troubleshooting, and replacement initiation.
- First Response Time: Within 2 to 4 Business Hours
- Resolution Window: 24 to 48 Hours
- Contact Mode: Phone, WhatsApp, or Support Desk
Helpline: +91 9589965799
Level 2: Official Grievance Officer
If your concern is not resolved within 48 hours at Level 1, or you are dissatisfied with the proposed solution, escalate directly to the Grievance Officer.
- Acknowledgment SLA: Within 48 Hours
- Final Redressal SLA: Max 15 Business Days
- Designation: Head of Grievance & Service Operations
Entity: Raj Services (Pawai Hub)
What to Provide for Faster Complaint Resolution
To avoid processing delays and enable our team to resolve your query on the first interaction, please have the following information ready:
| Complaint Type | Required Details | Ideal Documentation |
|---|---|---|
| Order Delivery Delay | Order ID & Registered Mobile Number | Order confirmation receipt |
| Damaged / Incorrect Item | Order ID & Model Name on Box | Unboxing video, outer box label photo, and product serial number photo |
| Technical / Offline Device | Camera Model, SIM Carrier (Jio/Airtel), or Wi-Fi Router specs | Screenshot of device status in mobile app & LED indicator status |
| Payment / Reversal Issues | Bank Reference ID (UTR Number) & Date of Transaction | Bank debit statement screenshot or UPI transaction details page |
Official Entity & Support Headquarters
| Principal Business Entity | Raj Services |
| Online Commercial Brand | CCTV Shop India |
| Registered Office & Service Hub | Old SBI Bank Road, Ward No. 11, Gandhi Chowk, Pawai, District Panna, Madhya Pradesh, India – 488446 |
| Grievance & Support Desk | +91 9589965799 |
| Working Schedule | Monday to Saturday (10:00 AM – 7:00 PM IST) |
Need Immediate Assistance With Your Product or Order?
Connect directly with our support desk in Pawai. We are ready to assist you.