Warranty Policy & Support
Transparent manufacturer warranty coverage, claim workflows, and direct technical service by Raj Services for CCTV Shop India.
⚡ Interactive Warranty & Service Guide
Select your surveillance device type and issue to view standard coverage, documentation required, and processing steps.
1. Warranty Scope & Authenticity
All CCTV surveillance cameras, Network Video Recorders (NVRs), and solar accessories supplied by CCTV Shop India (an enterprise initiative of Raj Services) carry official manufacturer warranties against manufacturing and hardware defects.
What Is Covered
- Internal motherboard, sensor, and chipset defects under standard operation.
- Failure of motorized PTZ (Pan-Tilt-Zoom) rotation mechanisms.
- Integrated IR (Infrared) & White Warm LED illumination failure.
- Internal Wi-Fi and 4G SIM cellular modem hardware malfunction.
What Is Excluded
- Physical casing breakage, glass cracks, or dropping damage after delivery.
- High-voltage lightning, power surges, or incorrect non-standard power supplies.
- Liquid/water ingress resulting from open rubber weather seals or improper installation.
- Unauthorized opening of casing screws or broken warranty seals.
2. Standard Warranty Matrix
Standard coverage periods applicable across our surveillance product categories (refer to specific product listings for individual model specifications):
| Hardware Category | Standard Warranty Window | Service Mode | Mandatory Documentation |
|---|---|---|---|
| Smart Wi-Fi PTZ Cameras | 1 Year (12 Months) | Repair / Brand Service Center | GST Invoice + Serial Number (S/N) |
| 4G SIM & Solar Cameras | 1 Year (12 Months) | Technical Inspection & Service | GST Invoice + IMEI / S/N Record |
| IP Cameras, DVRs & NVRs | 1 to 2 Years (Model Specific) | Authorized Brand Service Center | GST Tax Invoice |
| Power Adapters & Solar Panels | 6 Months (Standard) | Replacement / Repair | GST Invoice + Original Product |
3. How to File a Warranty Claim
Follow this simple step-by-step process for fast troubleshooting and resolution:
Verify Documents
Locate your official Tax Invoice and locate the Serial Number / IMEI sticker on the camera body or original box.
Contact Support Desk
Connect with our technical support team via WhatsApp or Phone. Share a short video/photo demonstrating the issue.
Technical Resolution
Our team provides initial remote setup troubleshooting. If a hardware fault is verified, service or replacement instructions are provided.
4. Proper Installation for Warranty Protection
- Always securely seal the rubber weather cap over the SIM card slot and MicroSD card door.
- Use a standard waterproof junction box for connecting power plugs and Ethernet connectors.
- Ensure outdoor solar panels are positioned at a 30°–45° tilt facing south for optimal direct sunlight exposure.
- Use dedicated surge-protected power plugs to safeguard electronic components against unpredictable voltage fluctuations.
Operating Business & Grievance Desk
| Operating Entity | Raj Services |
| Online Commercial Brand | CCTV Shop India |
| Service & Hub Location | Old SBI Bank Road, Ward No. 11, Gandhi Chowk, Pawai, District Panna, Madhya Pradesh – 488446 |
| Direct Helpline | +91 9589965799 |
| Support Hours | Monday to Saturday (10:00 AM – 7:00 PM IST) |
Related Customer Policies
Need Immediate Warranty Assistance?
Our dedicated technical team is here to assist with product setup, troubleshooting, and warranty verification.